The acronym ADBEX stands for ADvanced Business EXcellence..
- Am Berg Method
The "Am Berg" method is a specially developed procedure to manage and crisis within the scope of a outsourcing project.
- BPI - Business Process Improvement
Business Process Improvement is a method to establish, analyse and improve business and service processes as well as product and service quality. The term Service Process Improvement (SPI) � part of the BPI � is used in the economy when the examination is limited to the service. The Business Process Improvement increases the productivity, reduces costs, supports the global, joint usage of important knowledge and contributes to the development of individual personnel and teams.
- BS 15000
BS 15000 - British Standard 15000 is a standard developed in Great Britain which describes the requirements of a professional IT Service Management.
Detailed explanation under: de.wikipedia.org/wiki/BS_15000
- BPO - Business Process Outsourcing
Business Process Outsourcing (BPO) is a special form of Outsourcing and describes the outsourcing of entire business processes.
Detailed explanation under: de.wikipedia.org/wiki/Business_Process_Outsourcing
- CLAIM Management
The Claim Management means in accordance with DIN 69905 the "control and evaluation of variations resp. changes and their economic consequences for assessing and implementation of requirements".
Detailed description under: de.wikipedia.org/wiki/Nachforderungsmanagement
CobiT (Control Objectives for Information and Related Technology) is an international recognised frame work for the IT-Governance and separates the IT in processes and control objectives.
Detailed description under: de.wikipedia.org/wiki/Cobit
- ISO 20000
ISO 20000 is an international recognised standard for IT-Service-Management which describes the requirements of a professional IT-Service-Management.
Detailed description under: de.wikipedia.org/wiki/ISO_20000
- IT Governance
IT-Governance lies in the responsibility of the executive board and the management and is a fundamental part of the corporate management.
Detailed description under: de.wikipedia.org/wiki/IT-Governance
The IT Infrastructure Library (ITIL) is a collection of publications which describe a possible implementation of a Service Management and meanwhile this is classified as a de-facto-standard for the same.
Detailed description under: de.wikipedia.org/wiki/IT_Infrastructure_Library
- Crisis Management
Crisis Management describes the systematically handling of a crisis situation. This contains the identification and analysis of crisis situations, the development of strategies � as far as not yet done in the Risk Management � to manage the crisis as well as the initiation and follow-up of counter measures.
- MPC - Managend Professional Contracting
At the Managed Professional Contracting a well versed service contract for the customer is established which ensures the necessary safety by excluding unintended loopholes for the service provider (e.g. monetary demands). This procedure in five steps leads to cost-efficient, well versed as well as future oriented IT-contracts.
- MPO - Managed Professional Outsourcing
The symbiosis of in- and outsourcing � the Managed Professional Outsourcing � consists of main components of the in-sourcing and outsourcing as well as other components as follows. During the symbiosis the IT core competence � existing of planning, management and control � is transferred to the customer side.
The term Near-shoring describes a special form of Off-shoring and means from a Central European view the relocation to East European countries.
Detailed description under: de.wikipedia.org/wiki/Nearshoring
The term Off-shoring resp. the relocation to a foreign country describes a form of relocation of business functions and processes to a foreign country.
Detailed description under: de.wikipedia.org/wiki/Offshoring
- OLA - Operational Level Agreement
An Operational Level Agreement (OLA) is an additional contract which generally is concluded between two different departments of a company in order to secure the superordinated Service Level Agreements (SLA) of the company against the end-user.
Detailed description under: de.wikipedia.org/wiki/Operational_Level_Agreement
The term relocation to the inland or On-shoring describes the relocation of sections/parts of the production within the inland, mainly close to the customer.
Detailed description under: de.wikipedia.org/wiki/Onshoring
- PPM - Professional Project Management
The Professional Project Management ensures from the beginning until the final approval all project management services of a MPO- or MPC-project with an excellent quality. By combining � among others � quality, resources and risk management the compliance with the agreed services is achieved for the customer and for ADBEX® GmbH.
- PSM - Prime Service Management
PRIME Service Management plans, manages and controls (so called IT-governance function) the IT Services on behalf of the customer. PRIME, an artificial term for Primary Service Provider, means the service provider which executes those activities for external and/or internal services (outsourcing). As a unique special feature it should be mentioned that the �PRIME Service Management� is only implemented and executed by companies which do not perform any other services for the respective customer. Only in this way the absolute independence and loyalty for the customer can be granted.
- Service Delivery Management
As the central steering body of the PSM the Service Delivery Management is the link between business resp. customer requirements and the performance oriented service processes as well as the technical and human resources of ADBEX. The Service Delivery Management � in close cooperation with the BPI � supports especially the IT and Quality Management of ADBEX to concretise the targets of ADBEX as an IT-Service-Company, to continuously check the delivered services and � on demand � to optimise the same. Therefore, the focus lies on the delivery of services (of IT services) and enables � if necessary � the customer and ADBEX to execute on a very high level a benchmarking of the services in comparison to competitors.
Within the scope of the PSM and in close consultation with the customer the Service Delivery Management plans, manages and controls the processes of the planning and delivery of the contractual agreed IT-services for the respective business of the customer which lie in the responsibility of ADBEX®
- Future Management
Future Management describes the entirety of all methods, tools and processes which are used for the company�s management to detect in time changes of the customers, of the market and technologies as well as subsequent threats and chances and to implement them into the strategic management. Within the scope of the MPO a special form of Future Management is being used.
Here you will find a short description or a detailed – supplier independent – explanation of terms used in our website.
For a short description please click on the respective term. For a detailed – supplier independent – explanation please click the link.