Methods

Knowledge Management

If one would like to transfer all the existing knowledge (implicit) which exist in personal form to a non-personal form (explicit knowledge – in general the written form) to store it in a central knowledge pool one not only had to accept an unjustified high amount of work but also ignores that the content of the knowledge would be bound to change during the process of the transformation.

That is the real starting point of a company wide knowledge pool:
To make the in the company existing knowledge as much as possible available whereat not the content of the knowledge is going to be saved but the metaknowledge in the sense of "knowledge about knowledge"“.

Also, metaknowledge about non-personal knowledge should include:

  • The place of storage of the knowledge ("Where?")
  • The persons who have already worked with the knowledge resp. who originally have gathered it (“Who”?)
  • A short description of the precise content of the knowledge ("What?")
  • The point of time of its first generation and – if possible – show the point of times when it had been used by other staff members (“When?”)

Present research efforts regarding this central problem of transferring a knowledge pool in the sense of "knowledge about knowledge" are focusing on the development of so called Knowledge Maps.

The respective Knowledge Owner enters the knowledge about his knowledge (Where, who what, when) into the knowledge pool in a standardised form.

Knowledge Sharing assumes on the one hand the willingness to record the individual knowledge in the knowledge pool and on the other hand the ability and willingness to pass this knowledge to other staff members.

Within the scope of the Knowledge Management the main task of the personnel management is the development of a culture of Knowledge Sharing within the entire company.

The knowledge pool as a central storage for the metaknowledge resp. “knowledge about knowledge” presents a very suitable instrument in the dynamic working areas and for often changing requirements with regard to the knowledge of a staff member.